JiliStorm Privacy Policy — How We Protect Your Personal Data

JiliStorm operates the online gaming platform available at jilistorm.best. For the purposes of this Privacy Policy, JiliStorm is the data controller responsible for the personal information you provide when you register, deposit funds, play games, or interact with any part of our platform.

This Privacy Policy applies to all players and visitors of the JiliStorm platform, regardless of how they access it — through a web browser, mobile device, or any other means. By registering a JiliStorm account, you acknowledge that you have read and understood this policy and consent to the data practices described herein.

If you have any questions about how JiliStorm processes your personal data, you can reach our Data Protection Officer at support@jilistorm.best at any time.

JiliStorm collects personal data from you in two main ways: information you provide directly, and information generated automatically through your use of the platform. Here is a clear breakdown:

Information You Provide Directly

• Account registration: Full legal name, date of birth, email address, mobile number, and username.
• Identity verification: Government-issued ID (e.g. PhilSys, SSS, passport, driver's licence), selfie verification photos, and proof of address documents when required.
• Payment information: GCash or Maya account number, bank account details for transfers, and card information for Visa/Mastercard transactions. Note: full card numbers are not stored on JiliStorm servers.
• Support communications: Any information you share when you contact our support team, including messages, screenshots, and complaint descriptions.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser type and version, and screen resolution.
• Session and gameplay data: Login timestamps, session duration, games played, bets placed, bet amounts, game results, and bonus usage.
• Cookies and tracking data: See Section 7 for full details on cookies used on the JiliStorm platform.
• Location data: General geographic location inferred from your IP address, used to verify eligibility and detect fraudulent access attempts.

JiliStorm only collects personal data that serves a clear purpose. We don't collect data out of habit or convenience — every data point we hold exists because it's needed for a specific, legitimate reason related to operating a licensed gaming platform in the Philippines. Here are the core reasons:

• To operate your account — creating and managing your JiliStorm account requires identity and contact information. Without it, there's no account to run.
• To process payments — depositing and withdrawing funds via GCash, Maya, and other channels requires payment details to be processed and verified.
• To verify age and eligibility — JiliStorm is a platform for adults aged 18 and older only. Age verification requires date of birth and, in some cases, government ID confirmation.
• To comply with anti-money laundering (AML) obligations — as a licensed gaming operator, JiliStorm is legally required to monitor transactions and conduct know-your-customer (KYC) checks for accounts that meet certain thresholds.
• To provide customer support — resolving queries, investigating complaints, and managing disputes all require access to relevant account and transaction data.
• To prevent fraud and protect platform integrity — detecting multiple accounts, bot activity, collusion, and payment fraud relies on analysing account and gameplay data.
• To personalise your experience — understanding which games you play and what promotions you've used helps us show you relevant offers rather than generic messages.
• To comply with legal and regulatory requirements — our gaming licence and applicable Philippine laws require us to maintain certain records and provide them to authorities on request.

Under the Data Privacy Act of 2012 (RA 10173) and applicable international data protection standards, JiliStorm processes your personal data under the following legal bases:

• Contractual necessity — processing required to provide the services described in our Terms and Conditions, including account management, game access, and payment processing.
• Legal obligation — processing required to comply with Philippine gaming regulations, AML laws, tax reporting requirements, and directives from our licensing authority.
• Legitimate interests — processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improving platform quality — where these interests do not override your data rights.
• Consent — for certain processing activities such as marketing communications, push notifications, and optional data sharing with promotional partners. You may withdraw consent at any time by contacting support@jilistorm.best.

Beyond the reasons for collection listed in Section 3, here is a more specific breakdown of how JiliStorm uses the data it holds:

Account and Platform Operations

Your registration and identity data is used to create and manage your account, verify your identity when you log in, and provide access to all JiliStorm games and betting markets. Transaction records are used to maintain accurate wallet balances and generate your account statement history.

Responsible Gaming Monitoring

JiliStorm uses gameplay and financial data to monitor for patterns that may indicate problem gambling behaviour — such as sudden large increases in bet size, extended unbroken sessions, or rapid cycling of deposits and withdrawals. This monitoring is done to fulfil our responsible gaming obligations and to proactively support players who may need help. It is never used for commercial profiling.

Security and Fraud Prevention

Technical and usage data — including IP addresses, device identifiers, and login patterns — are analysed to detect and prevent unauthorised account access, bonus abuse, multi-accounting, and payment fraud. Anomalies that suggest these activities may trigger account review or temporary holds pending investigation.

Communications

JiliStorm uses your email address and mobile number to send transactional messages — deposit confirmations, withdrawal receipts, password resets, and account security alerts. These are not optional; they are operational communications. We may also send promotional messages (bonus offers, tournament announcements) if you have opted in to marketing communications.

JiliStorm does not sell your personal data to anyone. We share your data only where it is necessary to operate the platform, comply with legal obligations, or protect the platform from fraud. The categories of third parties who may receive your data are:

• Payment processors: GCash, Maya, GrabPay, BDO, BPI, UnionBank, and card payment processors receive the minimum information required to process your transactions. They have their own privacy policies and are subject to their own data protection obligations.
• Identity verification providers: Third-party KYC services that assist with government ID verification. These providers are bound by strict data processing agreements and may not use your data for any purpose other than identity verification.
• Game content providers: Some games on JiliStorm are supplied by third-party game studios. These providers receive anonymised or session-level data necessary for game operation — they do not receive your full personal profile.
• Regulatory authorities: JiliStorm may be required to share account and transaction data with our licensing authority, the Anti-Money Laundering Council (AMLC), or other Philippine government agencies when legally compelled to do so.
• Legal and professional advisers: Where necessary to enforce our Terms and Conditions, defend legal claims, or obtain professional advice.

JiliStorm uses cookies and similar tracking technologies to operate the platform, improve your experience, and keep your session secure. Here is what we use and why:

Essential Cookies

These cookies are required for the platform to function. They keep you logged in during a session, maintain your game state, and handle security tokens. You cannot opt out of essential cookies without disabling your JiliStorm session entirely.

Functional Cookies

These remember your preferences — such as your chosen odds format in the sportsbook, preferred payment method, and language settings. They make the platform work the way you've set it up without requiring you to reconfigure every visit.

Analytics Cookies

JiliStorm uses anonymised analytics data to understand how players navigate the platform — which pages get visited most, where players drop off, and which features are used. This data is aggregated and cannot be used to identify individual players. It informs platform improvements.

Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling functional cookies may affect how the JiliStorm platform behaves during your sessions.

JiliStorm retains personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law. Here are the main retention periods we apply:

• Active account data: Retained for the lifetime of your JiliStorm account, plus a minimum of 5 years after account closure — as required by AML regulations and our licensing obligations.
• Transaction records: Retained for a minimum of 7 years in accordance with Philippine financial record-keeping requirements.
• Identity verification documents: Retained for the duration of your account plus 5 years, or longer if required by a specific regulatory investigation.
• Support communications: Retained for 3 years from the date of the communication, to allow for dispute resolution and escalation review.
• Technical logs (IP addresses, session data): Retained for 12 months from collection, after which they are anonymised or deleted.
• Marketing consent records: Retained from the date of consent until withdrawal, plus 1 year as a record of the consent period.

When data is no longer required and the retention period has passed, JiliStorm deletes or anonymises it using secure data destruction procedures. We do not hold personal data indefinitely "just in case."

Data security at JiliStorm operates across multiple layers. We take the protection of Filipino players' personal information seriously, and here is what we have in place:

• Encryption in transit: All data transmitted between your device and JiliStorm is encrypted using 256-bit TLS/SSL, the same standard used by major Philippine banks.
• Encryption at rest: Sensitive data stored on JiliStorm servers, including identity documents and financial records, is encrypted in storage.
• Access controls: JiliStorm staff access to player data is role-based and limited to what each team member needs to do their job. Customer support agents cannot access full payment card numbers, for example.
• Regular security audits: JiliStorm undergoes regular third-party security assessments to identify and address vulnerabilities before they can be exploited.
• Two-factor authentication: Available for all player accounts and required for certain staff-level access to platform systems.
• Segregated player funds: Player wallet balances are held separately from JiliStorm's operational accounts, ensuring financial data is isolated from business banking systems.

No security system is 100% impenetrable. In the unlikely event of a data breach that affects your personal information, JiliStorm will notify you within 72 hours through your registered email address and take immediate steps to contain and remediate the breach.

The Data Privacy Act of 2012 (RA 10173) gives you specific rights over your personal information. JiliStorm respects and facilitates all of these rights. Here is what you can exercise as a Filipino player:

To exercise any of these rights, contact our Data Protection Officer at support@jilistorm.best with your full name, registered email address, and the specific right you wish to exercise. We will verify your identity before processing the request.

JiliStorm is strictly for adults aged 18 years and older. We do not knowingly collect personal data from anyone under the age of 18. All account registrations require users to confirm they are of legal age, and JiliStorm reserves the right to request ID verification to confirm age at any time.

If we become aware that a minor has registered an account or provided personal data without appropriate parental consent, we will immediately close the account, void any associated balances, and delete the personal data associated with that account.

If you are a parent or guardian and you believe your child has created a JiliStorm account, please contact us immediately at support@jilistorm.best with the registered email address or mobile number and we will take action promptly.

Some of the third-party service providers used by JiliStorm — such as certain payment processors, cloud infrastructure providers, and game studios — may be located outside the Philippines or may process data on servers located in other countries.

Where personal data is transferred outside the Philippines, JiliStorm ensures appropriate safeguards are in place, including contractual data processing agreements that require the receiving party to maintain data protection standards equivalent to those required under Philippine law.

JiliStorm does not transfer personal data to jurisdictions that do not provide adequate levels of data protection without implementing additional safeguards. If you have specific concerns about international transfers of your data, you can contact our Data Protection Officer for more information.

JiliStorm may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or to clarify existing practices. The current version is always available at jilistorm.best/privacy-policy with the effective date displayed at the top of the page.

When we make material changes to this policy — changes that meaningfully affect how your data is used or your rights — we will notify you via your registered email address at least 7 days before the changes take effect. For minor clarifications that do not change the substance of the policy, we may update the page without individual notification.

Continuing to use JiliStorm after a policy update takes effect means you accept the updated policy. If you do not agree with a material change, you have the right to close your account and request deletion of your data by contacting support@jilistorm.best.

For any questions, concerns, or requests relating to this Privacy Policy or the personal data JiliStorm holds about you, please contact us through any of the following channels:

• Email (Data & Privacy): support@jilistorm.best — mark your subject line "Data Privacy Request"
• Live Chat: Available 24/7 on the JiliStorm platform in English and Filipino (Tagalog)
• Responsible Gaming: Visit our Responsible Gaming page
• FAQ: Browse common player questions

Our Data Protection Officer will acknowledge your request within 24 hours and provide a substantive response within 30 days. For complex requests involving large amounts of data or legal review, we may extend this period by an additional 30 days and will notify you accordingly.